Get started > Editing records > Attachments > Open an attachment

Open an attachment

To open a file that is attached to a record, follow these steps:

  1. Open the record to which the file that you want to open is attached. To do this, select a record from the queue or search for a specific record.
  2. Scroll down to and click the Attachments tab.
  3. To open a single file, click the file name or the download icon in the Download column.

    To open multiple files, select the files that you want to open by using the check-boxes next to the file names, and then click Download.

    Note When you download multiple attachments concurrently, Service Manager packages the files in a compressed (zipped) folder. Some third-party unzipping tools may not correctly handle file names that contain non-Roman characters. In this situation, the name of the unzipped file may change unexpectedly. We recommend that you use WinRAR to unzip the compressed folder.

  4. Click Save.

View the attachment history
Add an attachment
Delete an attachment