Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Updating multiple records
Update multiple records using a literal value
Applies to User Roles:
Example: modifying the Service Contract field value to Micro Focus VIP Service for the contacts records for all advantage employees in North America.
To update multiple records with a literal value:
- Log in to the Service Manager Windows client.
- Open the contacts form in Database Manager. Ensure that you select the Administration Mode check box.
- Enter the desired value in the Company input field. For this example, select advantage from the list.
- Enter the desired value in the Location input field. For this example, type North America.
Service Manager displays all matching records in a record list. If the query produces no matching records, Service Manager displays a message. To display the Mass function buttons, use a query that returns more than one record.
- Select Mass Update from the tool bar to start the process of updating the records shown in the record list.
Database Manager re-displays the initial form with new option buttons.
- Select Simple Update from the toolbar.
- Enter the desired changes. For this example, select Micro Focus VIP Service from the Service Contract drop-down list.
- Click Execute.
The system returns terminal control to you and displays the newly updated records in the record list, along with the message “nnn records updated in the contacts file”, where nnn is the number of records updated.
The topics below comprise an example of how to use multiple-record functions. Follow the steps in this order. If you skip a step, the example will not work.
- Add multiple records using a literal value
- Add multiple records using a variable value
- Update multiple records using a literal value
- Update multiple records using a variable value
- Avoid invalid duplicate or null key errors
- Delete multiple records