Use > Incident Management > Incident configuration > Add a new area for an incident subcategory

Add a new area for an incident subcategory

Applies to User Roles:

System Administrator and Implementer

You can add a new area directly for an incident subcategory.You can view a list of areas and their record details associated with the current subcategory.

To add a new area for an incident subcategory:

  1. Click Incident Management > Configuration in the System Navigator.
  2. Click Incident Categories > Search.
  3. Select the Incident Category for which you want to add an area.
  4. Under the Subcategories section in the Incident Category Definition page, select the subcategory for which you want to add an area.
  5. Type an area name.
  6. Type a description for the area.
  7. Click Save to add the new area.

Related topics

See “Search for a record” in Service Manager 9.30/9.31 HelpServer topics

Create an incident category

Add a new subcategory to an incident category