Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Add a new area for an incident subcategory
Applies to User Roles:
System Administrator and Implementer
You can add a new area directly for an incident subcategory.You can view a list of areas and their record details associated with the current subcategory.
To add a new area for an incident subcategory:
- Click Incident Management > Configuration in the System Navigator.
- Click Incident Categories > Search.
- Select the Incident Category for which you want to add an area.
- Under the Subcategories section in the Incident Category Definition page, select the subcategory for which you want to add an area.
- Type an area name.
- Type a description for the area.
- Click Save to add the new area.
Related topics
See “Search for a record” in Service Manager 9.30/9.31 HelpServer topics