Add a new subcategory to an incident category

User Roles: System Administrator and Implementer

You can add a new subcategory directly for an incident category.You can view a list of subcategories and their record details associated with the current category.

To add a new subcategory for an incident category:

1. Click Incident Management > Configuration in the System Navigator.
2. Click Incident Categories and then click Search in the form that appears.
3. Select the Incident Category for which you want to add a subcategory.
4. Click the Subcategories tab in the Incident Category Definition page, and then click the Link New Subcategories button.
5. Type a subcategory name.
6. Type a description for the subcategory.
7. Click Save to add the new subcategory.
8. Optional: Click the Link New Areas button to create areas for the incident subcategories. When you have finished, click Save.

Create an incident category

Add a new area for an incident subcategory