Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Add a new subcategory to an incident category
User Roles: System Administrator and Implementer
You can add a new subcategory directly for an incident category.You can view a list of subcategories and their record details associated with the current category.
To add a new subcategory for an incident category:
- Click Incident Management > Configuration in the System Navigator.
- Click Incident Categories and then click Search in the form that appears.
- Select the Incident Category for which you want to add a subcategory.
- Click the Subcategories tab in the Incident Category Definition page, and then click the Link New Subcategories button.
- Type a subcategory name.
- Type a description for the subcategory.
- Click Save to add the new subcategory.
- Optional: Click the Link New Areas button to create areas for the incident subcategories. When you have finished, click Save.