Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Integration Tailoring Options
- How to Enable ASM Support
- How to Update the Integration Adapter Configuration File (sm.properties)
- How to Add DEM Reconciliation Rules
- Add Discovery Event Manager rules
- How to Add a CI Attribute to the Integration for Data Push
- How to Add a CI Type to the Integration for Data Push
- How to Add a CI Type's Relationship Types to the Integration for Data Push
- How to Add Custom Queries to Data Push Jobs
- How to Add a CI Attribute to the Integration for Population
- How to Add a CI Type to the Integration for Population
- How to Add a CI Type's Relationship Types to the Integration for Population
- How to Customize UCMDB ID Pushback for a CI Type
- How to Add Custom Queries to Integration Population Jobs
- How to Add an Attribute of a Supported CI Type for Federation
How to Update the Integration Adapter Configuration File (sm.properties)
The integration uses a properties file (sm.properties) as a configuration file of the adapter. Out-of-the-box, this file has been set up based on best practices, so usually you can keep the default parameter values. Optionally, you can update the parameter values to better suit your needs.
To update the sm.properties file:
- Log in to UCMDB as an administrator.
- Navigate to Data Flow Management > Adapter Management > ServiceManagerAdapter9.41 > Configuration Files.
- Click the properties configuration file:
sm.properties. - Update the parameter values as needed. For a list of the parameters, see the following table.
Parameters in the sm.properties file Parameter
Default value
Comment
timeout.minutes
10
The integration connection timeout value (in minutes).
number.of.concurent.sending.threads
6
The number of concurrent threads used for the data push feature.
- 1: Disabled
- 2 or higher: Enabled
Note If you are connecting to multiple Service Manager instances to improve the CI data push performance (see the URL Override configuration in How to Create an Integration Point in UCMDB), you are recommended to increase this value for optimized performance. For example, set it to 12 if you are connecting to two Service Manager instances.
min.objects.for.concurent.sending
50
The minimum number of Service Manager objects that is required to use concurrent sending instead of single thread sending.
Note It is used for the push feature.
number.of.chunks.per.thread
3
The number of chunks per thread used for the push feature.
number.of.cis.per.request
1000
The maximum number of objects retrieved from Service Manager by ID.
Note It is used for the population and federation features. Do not set it to a number greater than 1000 in case the request has a 64K limit.
use.global.id
true
If set to true, globalId is used in the integration.
If set to false, ucmdbId is used in the integration.
For more information about the differences between UcmdbID and GlobalID, see the UCMDB documentation.
type.of.expand.enum
2
It configures the value mapping rule for the UCMDB enum type.
- 0: The feature will be disabled
- 1: The enum type will expand to “{value}”
- 2: The enum type will expand to “{index}-{value}”
Note It is used for the push feature.
use.type.label
true
It configures whether the generated source XML uses the real CI/Relationship type directly or uses the label that is defined in the query.
If set to false, the real type is used directly instead of the label.
op.pagination.switch
on
It indicates if pagination (client driven) is enabled.
- on: Enabled.
- off: Disabled.
Note It is used for the population feature.
pop.pagination.recordcount
1000
The maximum number of records displayed on each page when pagination is enabled.
Note It is used for the population feature.
pop.createci.key
sm_id
The UCMDB field of a CI record that stores the Service Manager CI ID.
Note It is used for the population feature.
ucmdbid.pushback.request
UpdateucmdbID
PushBackRequestThe web service request for pushing the UCMDB ID back to Service Manager.
Note It is used for the population feature.
ucmdbid.pushback.xslt
ucmdbid_pushback.xslt
The xslt configuration file for pushing the UCMDB ID back to Service Manager.
Note It is used for the population feature.
check.sm.connections
false
It indicates whehter to check the SOAP connections to Service Manager instances before running a job.
You can enable it under any of the following circumstances:
- Your Service Manager is running in High Availability mode (with load balancing), and you want to connect UCMDB to multiple Service Manager instances.
- You want UCMDB to not run a job when no integration connections are available, rather than run the job and then report a failure.
