Wrong Service Manager Field Name in XSLT File

Sample configuration

The Service Manager field name is ServiceProvider, however you configured a wrong attribute ServiceProvider_wrong:

Error message

You will NOT get any error messages either in the log file or the Universal CMDB studio, however the Service Manager field value will not be populated to Universal CMDB.

Solution

If you find that a Service Manager field value cannot be populated to Universal CMDB, check both the UCDMB attribute name and the Service Manager field name of the mapping in the XSLT file.

For instructions on how to configure an attribute mapping, see How to Map the CI Attribute to the Web Service Field.