Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Frequently Asked Questions
- When Is a New CI Created in Service Manager?
- Can I Analyze the Reason for a CI Deletion in SM?
- How Do I Monitor Relationship Changes Between UCMDB and SM?
- What Kinds of Relationships are Pushed from UCMDB to SM?
- What Is a Root CI Node?
- What Is a Root Relationship?
- What Is the "Virtual-Compound" Relationship Type used in a UCMDB-SM Integration Query?
- When Do I Need the Population Feature?
- Can I Populate Physically Deleted CIs from SM to UCMDB?
- How Do I Keep the Outage Dependency Setting of a CI Relationship in SM?
- How Do I Create an XML Configuration File?
- How Do I Use the Load Fields Button to Add Multiple Managed Fields?
- What Is the Purpose of the <container> Element in the Population Configuration File (smPopConf.xml)?
- Can I Populate Sub-Item Deletions?
- What Will Happen if a Population Job Fails or Succeeds with Warnings?
When Do I Need the Population Feature?
You need the population feature under any of the following circumstances:
- You have done modeling in SM, especially when you are in the planning and design phases, and you want your models to be reflected in UCMDB;
- You want to implement the UCMDB-SM integration, however you have already invested in your SM CMDB and do not want to lose that investment;
- You want to continue to maintain some parts of the SM CMDB while maturing your UCMDB/Discovery implementation.
