Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Multi-Tenancy (Multi-Company) Support
Tenant-Specific Discovery Event Manager (DEM) Rules
You can implement the condition field function in order to create SM DEM rules that are specific to a particular tenant in a multi-tenancy UCMDB-SM integration.
Tenant rules vary according to SM tenant configuration requirements, for each record information type pushed from UCMDB to SM different tenants can configure different DEM tenant rules.
Each tenant can have its own set of unique requirements and therefore may implement different processes through the integration.
One tenant may require the addition of CIs directly to SM while another tenant may require opening changes for each CI.
The following table shows a sample set of DEM rules that illustrate how to accomplish this.
| DEM rule ID | Action on new CI | Condition |
|---|---|---|
| ucmdbNode_advantage | Add CI | company in $L.file=”advantage” |
| ucmdbNode_hp | Create change | company in $L.file=”HP” |
Note DEM Rules
When creating DEM rules, be sure to create separate DEM rules for each tenant.
