KCS I profile

The KCS I profile in the out-of-box system allows you to perform the following tasks:

  • Contribute new knowledge documents
  • Suggest a document category or categories for approval
  • Save draft versions of the knowledge document
  • View unapproved working-copy documents

A user with a KCS I profile is sometimes known as a document submitter or contributor. A KCS I can view documents approved for internal and external use.

The KCS I capabilities apply to the knowledge document categories associated with the KCS I profile and knowledge group in which the user is a member. The three-way profile-to-group-to-category mapping is defined under the Permissions tab of the Category Details form.

The Knowledge Management administrator creates a KCS I contributor knowledge group and then associates the knowledge group with a KCS I profile and document category. The users in the knowledge group can contribute documents to that category and to the subcategories below that category.

For example, in the out-of-box sample data, the KM 1 operator has a KCS I profile and is a member of the KCS I KM Group. The profile-to-group-to-category mapping is KCS I (profile)-to-KCS I for KM Group (group)-to-Knowledge Management (category).

The category hierarchy in the out-of-box sample data is:

Service Manager  
Knowledge Management Knowledge-Centered Support (KCS)
.Document Maintenance and Lifecycle

The KM 1 operator, as a member of the KCS I for KM Group, can contribute knowledge documents to the Knowledge Management category and to the sub-categories below it. Those are Knowledge-Centered Support (KCS) and Document Maintenance and Lifecycle. The KM 1 operator cannot contribute documents to the Service Manager category. Also, the KM 1 operator cannot view documents in the Service Manager category.

Related topics

Knowledge Management profiles
KCS III profile
KCS II profile