Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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PD Incident module
For a newly created incident in the Categorization phase, Incident Details, Categorization and Assignment, Major & Escalation, Activities, Proposed Solution and Related Records groups are displayed as corresponding tabs in the Detail view on Mobile Applications client. You are able to update the incident in this phase.
Change the incident's status to Work in Progress, the incident moves to the Investigation phase. You are able to update the incident in this phase.
After updating the proposed solutions and save the record, the incident moves to the Recovery phase. You are able to update and close the incident in this phase.
After changing the incident's status to Resolved, the incident moves to the Review phase. The Proposed Solution tab is renamed to Recovery Action and you are able to update and close the incident in this phase.
After closing the incident on Mobile Applications client, the incident moves to the Closure phase and all tabs become read-only.
