Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Appendix B: Mobile Applications for Service Manager Process Designer
Multiple Mobile Applications forms are designed for Service Manager 9.60 Codeless. Refer to the following table for detail.
| Module | Workflow | Phase | Display Option/Action/Transation | Forms for Mobile Applications |
|---|---|---|---|---|
| Change | Emergency | E-CAB Approval | Approve, Deny, Retract and Save |
chm.emergency.approval.mobile chm.subform.activity.mobile |
| Standard | Authorization CAB | Approve, Deny, Retract and Save | chm.standard.approval.mobile | |
| Normal |
T-CAB Approval D-CAB Approval |
Approve, Deny, Retract and Save | chm.normal.dcab.approval.mobile chm.normal.tcab.approval.mobile | |
| Change Proposal | Authorization CAB | Approve, Deny, Retract and Save | chm.proposal.tcab.approval.mobile | |
| Incident | Incident |
Categorization Investigation Review Recovery Closure |
Save and Close |
im.incident.categorization.mobile im.incident.investigation.mobile im.incident.recovery.mobile im.incident.review.mobile im.incident.closure.mobile im.incident.close.mobile |
| Interaction | Service Catalog |
Categorization Work In Progress Review Closure |
Approve, Deny, Retract, Update and Close |
sd.interaction.svc.categorization.mobile sd.interaction.svc.workinprogress.mobile sd.interaction.svc.review.mobile sd.interaction.svc.closure.mobile |
| Service Desk |
Categorization Work In Progress Review Closure |
Update, Close |
sd.interaction.categorization.mobile sd.interaction.closure.mobile sd.interaction.workinprogress.mobile sd.interaction.review.mobile sd.interaction.subform.detail.mobile |
|
| Streamlined Complaint or Compliment |
Open In Progress Close Canceled |
Update, Close |
sd.streamlined.detail.mobile sd.streamlined.closure.mobile |
|
| Streamlined Service Catalog |
Open Pending Approval Work In Progress Close Canceled |
Approve, Deny, Retract, Update and Close |
sd.streamlined.svc.detail.mobil sd.streamlined.svc.closure.mobile |
|
| Streamlined Service Desk |
Open Work In Progress Close Canceled |
Update, Close |
sd.streamlined.itil.detail.mobil sd.streamlined.itil.closure.mobile |
|
| Request | Request | Authorization | Approve, Deny | rm.request.authorization.mobile rm.request.fullfillment.subform.detail.mobile |
Note Being widely used in PD forms, the Dynamic View Dependencies (DVD) conditions for widgets are not supported by Mobile Applications. On Mobile Applications client, errors may occur when you are updating a record which uses PD forms with DVD conditions. The errors include blank title on the Related Records tab, some invisible fields in Service Manager become visible on Mobile Applications client, and so on. We recommend that you to use customized forms on Mobile Applications client and avoid the DVD conditions.
