Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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PD Interaction module
If an interaction is ordered from the catalog or opened by Service Desk and includes pending request level approvals, it is read-only on Mobile Applications client before all approvals are approved. You are able to approve or deny the interaction in this phase. In addition, you are also able to search for any approved or denied interaction by using global search and then retract the interaction.
After approving all pending approvals, the interaction moves to the Work In Progress phase. You are able to update and withdraw the interaction in this phase.
After updating the proposed solutions and save the record, the interaction moves to the Review phase. You are able to update and close interaction in this phase.
After closing the interaction on Mobile Applications client, the interaction moves to the Closure phase and all tabs become read-only.
Note Streamlined Interaction is disabled by default in Service Manager 9.60. You need to manually enable it before accessing the interactions from the Mobile Applications client. After you adopted Streamlined Interaction, the workflow is slightly different after interaction approval. For more information, see Service Manager Help Center > Service Desk.
