Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enable the branding menu in old applications
Note In Service Manager 9.34 or later, you only need to set the customize-folder parameter to enable the branding feature. However, if the version number of your Service Manager applications is earlier than 9.34, you need to perform this task to set up the branding menu.
To enable the branding menu in Service Manager applications, follow these steps:
- Click Tailoring > Tailoring Tools > Menus.
- Type TAILORING in the Menu Name field.
- Click Search.
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Select the TAILORING menu record.
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Append a row to the table with the values described below, and leave the rest of the columns empty.
Option# Description Application Parameter Name Parameter Value Condition Enter a sequential number Branding us.launch.internal url branding.jsp index("SysAdmin", $lo.ucapex)>0 and sysinfo.get("environment")~="scguiwswt" Note When you add the branding menu item to the applications, you assign a new id for this item. The new id may cause id conflicts when you upgrade the applications later. We recommend that you delete this branding menu item before you upgrade the applications and add it back manually if you still need it after you upgrade the applications.
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Save the menu record.
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Log off Service Manager and then log back in.
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Click Tailoring > Branding. The branding menu opens.
Related concept
Related tasks
Update the operator records to enable the branding rights
Specify the location for the branding files
Branding implementation options
Additional branding implementation options
Related references
