Upgrade the applications

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The following diagram illustrates the recommended Service Manager 9.60 applications upgrade paths. The paths and arrows symbolize direct upgrades.

Note If you are using SM7.1x or SM9.2x, you must firstly upgrade the applications version to 9.41 before you can further upgrade to SM9.60 applications. Refer to Applications Upgrade Guide (from SM7.1x) and Applications Upgrade Guide (from 9.2x) for more information.

Follow these steps to run the Upgrade Utility with the Upgrade package to upgrade your applications from version 9.3x/9.4x/9.5x:

Make sure you have upgraded your Service Manager server and clients to version 9.60.

Run the SM 9.60 Upgrade Utility with the Upgrade package. For details, see Applications major upgrade overview.