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Searching the Help

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Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

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Service Manager
  • Upgrade the applications from a version earlier than 9.60
    • Process of a major upgrade
    • Upgrade the applications
    • Applications major upgrade overview
    • Planning an upgrade
    • Upgrade tasks on the development environment
    • Upgrade tasks on the test environment
    • Upgrade tasks on the production environment
    • Appendix A: Additional manual migration tasks on Service Manager 9.60 Hybrid
    • Appendix B: Data migration
    • Appendix C: Run the SQL compare utility
    • Appendix D: Troubleshooting
      • Troubleshooting: SQL Compare cannot run for unsupported version
      • Troubleshooting: Applying upgrade cannot run for unsupported version
      • Troubleshooting: Some data files are missing from the Upgrade Utility package
      • Troubleshooting: The Upgrade Utility appears to stop responding
      • Troubleshooting: The client session was terminated during an upgrade
      • Troubleshooting: Unexpected errors during an upgrade
      • Troubleshooting: Upgrade failed with a "Not enough shared memory available" error
      • Troubleshooting: Database transaction log full
      • Troubleshooting: Integrations do not work after an application upgrade
      • Troubleshooting: Automatic merge fails
      • Troubleshooting: Unable to open and view the upgrade results after upgrade
      • Troubleshooting: Unable to submit service items in SRC
      • Troubleshooting: Avoid copying full table copy when Unique/Primary key is updated
    • Appendix E: Mapping between legacy security profiles and current PD security roles
Upgrade > Upgrade the applications from a version earlier than 9.60 > Appendix D: Troubleshooting

Appendix D: Troubleshooting

Before you contact Service Manager Customer Support, try the following troubleshooting instructions to identify and resolve your issues.

Troubleshooting: SQL Compare cannot run for unsupported version

Troubleshooting: Applying upgrade cannot run for unsupported version

Troubleshooting: Some data files are missing from the Upgrade Utility package

Troubleshooting: The Upgrade Utility appears to stop responding

Troubleshooting: The client session was terminated during an upgrade

Troubleshooting: Unexpected errors during an upgrade

Troubleshooting: Upgrade failed with a "Not enough shared memory available" error

Troubleshooting: Database transaction log full

Troubleshooting: Integrations do not work after an application upgrade

Troubleshooting: Automatic merge fails

Troubleshooting: Unable to open and view the upgrade results after upgrade

Troubleshooting: Unable to submit service items in SRC

Troubleshooting: Avoid copying full table copy when Unique/Primary key is updated

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