When you select a CI, the Business Impact component shows the KPI Over Time data for the CI and the business CIs that the selected CI impacts. In addition, the business impact of the CIs is indicated, using a rating from zero (no impact) to 5 (high impact).
Tip This rating shows how much of an impact the selected CI has on the business CIs and SLAs in your monitored environment, helping you to prioritize your tasks when problems are detected.
To access
-
Workspaces > Dashboards > 360° View
Alternatively, click 360° View.
Select a CI, and click the Business Impact link.
- You can also add this component to a user-defined page, together with a component where you can select CIs (for example, Top View). For details, see Set up My Workspace.
Note: The Business Impact bar is not visible by default in Service Health application components. For details, see How to Configure the Business Impact Component.
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The Business Impact Rating
By default, the business impact rating is based on the criticality of impacted business CIs, and the number of impacted business CIs and SLAs. You can assign each of these metrics relative weights and thresholds.
The Business Impact component shows the following CI types (CITs), if they have an Impact relationship with the selected CI: BusinessService, BusinessProcess, and BusinessApplication.
For details on modifying how business impact is calculated, see How to Configure the Business Impact Component.
Tasks
How to Select CIs for Display in the Business Impact Component
If your workspace contains a component where you can select CIs (such as View Explorer, CI Explorer, Top View, or Hierarchy), and also contains the Business Impact component, you can select a CI to display its business impact.
If you are using the Business Impact component independent of other components (on a user-defined page), you can select a CI from within the component itself. Click the 
Configure Component button in the Business Impact component toolbar, and then click Configuration Items. Open a view within the Configuration Items dialog box, and select a CI to display its business impact data.
How to Modify Duration Settings
By default, the Business Impact component displays data for the previous week. You can change this setting to previous week, day, or hour (up to the current time).
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If you are using the Business Impact component outside of the 360° View page, click the
Configure Component button in the Business Impact component toolbar, and enter the new duration setting in the Time Period field. -
If you are drilling down to Business Impact from the Hierarchy component, click the
Configure Component button in the Hierarchy component toolbar, and enter the new duration setting in the Time Period field. This setting is shared by all of the Hierarchy CI detail drill-downs.
How to Modify Refresh Rates
By default, the component is refreshed every five minutes.
You cannot modify refresh rates of the out-of-the-box pages; however you can create a user-defined page with the components you need, and modify their refresh rates using the 
Component Menu button on the component toolbar. Select Preferences, and change the refresh rate as needed.
UI Descriptions
Business Impact Rating Area
User interface elements are described below:
|
UI Element (A-Z) |
Description |
|---|---|
| Business Impact (Low to High) |
This bar indicates the CI's business impact, using a rating from zero (no impact) to 5 (high impact). The rating shows how much of an impact the CI has on the business CIs and SLAs in your monitored environment. By default, the rating is based on the criticality of impacted business CIs. Within RTSM, each CI can have a Criticality attribute defined, with a value of 1-5. If a CI has an impact on one or more CIs which have this attribute defined, the CI's business impact rating is the worst criticality of the CIs that it impacts. You can customize which metrics are used to calculate this rating. For details, see How to Configure the Business Impact Component. |
Impacted Businesses Area
User interface elements are described below:
|
UI Element (A-Z) |
Description |
|---|---|
| Current Status |
The worst status of the KPI assigned to the impacted CI. |
| Name |
The name of the impacted CI. |
| Past <Hour/Day/Week> |
The status of the impacted CI over a predefined time period (default: Past week). Tooltip: The tooltip displays a text string containing the name of the status, and the percentage of time that the KPI held this status. |
| Type |
CI type of the impacted CI. |