The Changes and Incidents component enables you to see the incidents opened for the CI selected in the active view, as well as requests for change and actual changes made to the CI.
To access
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Workspaces > Dashboards > 360° View
Alternatively, click 360° View.
Select a CI, and click one of the following: Actual Changes, Planned Changes, or Incidents.
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You can also add this component to a user-defined page, together with a component where you can select CIs (for example Top View). For details see Set up My Workspace.
Learn More
Incidents and Requests for Change
Information on incidents and requests for change is collected from RTSM Federation Adapters. Federation adapters may be set up within OMi (such as the out-of-the-box adapter History Data Source), or outside OMi (such as Service Manager).
- For details on developing federation adapters, see the
- For details on the integration with Service Manager, see the
Actual Changes
Information on actual changes is collected for CIs on the local machine, directly from RTSM. The types of changes displayed are History Attribute Change, and History Relation Change.
- Attribute changes are displayed for each attribute marked as Change Monitored.
- Relationship changes are displayed if a relationship has been defined with a TRACK_LINK_CHANGES qualifier.
Available CI Types
By default, incidents and requests for change are displayed for the following CI types: Business Service, Siebel Application, Business Application, Node. If you want to view change and incident information for other CITs, see
Tasks
How to Select CIs for Display
If your workspace contains a component where you can select CIs (such as View Explorer, CI Explorer, Top View, or Hierarchy), and also contains the Changes and Incidents component, you can select a CI to display its related changes and incidents data.
If you want to use the Changes and Incidents component independent of other components, you can select a CI from within the component itself. Click the Filter button in the Changes and Incidents component toolbar, and then click Configuration Items. Open a view within the Configuration Items dialog box, and select a CI to display its changes and incidents data
Note By default, data is also displayed for the child CIs which have an Impact relationship with the selected CI. If you deselect the Show data for child CIs check box, data is only shown for the selected CI.
How to Modify Duration Settings
By default, the Changes and Incidents component displays data for the previous week. You can change this setting to previous week, day, or hour (up to the current time).
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If you are using the Changes and Incidents component outside of the 360° View page, click the
Configure Component button in the Business Impact component toolbar, and enter the new duration setting in the Time Period field. -
If you are drilling down to Changes and Incidents from the Hierarchy component, click the
Configure Component in the Hierarchy component toolbar, and enter the new duration setting in the Time Period field. This setting is shared by all of the Hierarchy CI detail drill-downs.
How to Modify Refresh Rates
By default, the component is refreshed every five minutes.
You cannot modify refresh rates of the out-of-the-box pages; however you can create a user-defined page with the components you need, and modify their refresh rates using the 
Component Menu button on the component toolbar. Select Preferences, and change the refresh rate as needed.
UI Descriptions
Actual Changes area
|
UI Element (A-Z) |
Description |
|---|---|
| Attribute |
The name of the CI attribute that was changed. |
| Change Type |
The type of change that occurred. |
| Changer |
Description of the user or event that modified the CI's property (for example, user name or Discovery). |
| CI Name |
The name of the CI that was changed. |
| Date |
The date and time at which the change occurred. |
| New Value |
The new value of the CI attribute. |
| Old Value |
The previous value of the CI attribute (before the change). |
| Related CI |
If the change involves a changed relationship between CIs, this field shows the name of the CI whose relationship with the selected CI was changed. |
Incidents area
|
UI Element (A-Z) |
Description |
|---|---|
| CI Name |
The name of the CI that triggered the incident. |
| Closing Time |
The date and time at which the incident was closed. |
| Description |
Description of the incident. |
| ID |
Incident ID, as it appears in the source application (for example, within HPE Service Manager). |
| Opening Time |
The date and time at which the incident was opened. |
| Origin |
The source of the incident. |
| Severity |
The severity of the incident as it appears in the source application (for example, within HPE Service Manager). |
| Status |
The status of the incident as it appears in the source application. |
| Update Time |
The date and time at which the incident was updated. |
Requests for Change area
|
UI Element (A-Z) |
Description |
|---|---|
|
If you have resized columns, click to restore all the columns to their original width. |
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Click to open a dialog box which enables you to select which columns are displayed in the table. |
| CI Name |
The name of the CI for which the change is planned. |
| Contact Person |
The name of the contact person regarding the change. |
| ID |
Change request ID, as it appears in the source application. |
| Impact Severity |
The degree of impact of the change, as it appears in the source application. |
| Opened By |
The name of the person who opened the change request. |
| Planned End Date |
The time at which the change is scheduled to end. |
| Planned Start Date |
The time at which the change is scheduled to start. |
| Risk Assessment |
The degree of risk of the change, as it appears in the source application. |
| Status |
The status of the planned change, as it appears in the source application. |
| Summary |
A description of the planned change. |