Health Indicators Component

• Select Workspaces > Dashboards > 360° View. Select a CI, and click Indicators.

• To view HI details from another Service Health component, select a CI, then select the Show > HIs menu command.

• You can also add this component to a user-defined page, together with a component where you can select CIs (for example Top View). For details, see Set up My Workspace.

When an event-based HI is created, the HI and Event Console display the same date and time. However, if the HI generates a change in a KPI, the KPI shows a delay of a few seconds until it is updated with the data from the HI.

If your workspace contains a component where you can select CIs (such as View Explorer, CI Explorer, Top View, or Hierarchy), and also contains the Health Indicator component, you can select a CI to display its related health indicators.

If you want to use the Health Indicator component independent of other components, you can select a CI from within the component itself. Click the Filter button in the Health Indicator component toolbar, and then click Configuration Items. Open a view within the Configuration Items dialog box, and select a CI to display its health indicator data.

Resetting an HI is a way of returning an object's severity status to a defined default value such as Normal.

1. Open the Event Browser:

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2. In the Event Browser pane, right-click the event you want to close and for which you want to reset the health indicator.

3. In the context menu that displays, select Close and Reset Health Indicator.

You can use HI context menus to access various actions or reports, based on a combination of the relevant HI type, CI type, and Monitored By attribute (which describes which data collector collects information on the HI).

For example, you can drill down from an HI to the corresponding event in the Event Browser. From the HI's menu commands, select Show Contributing Events.

User interface elements are described below (unlabeled elements are shown in angle brackets):

UI Element (A-Z)	Description
<CI name>	Name of the CI to which the displayed health indicators are assigned.
	Click the arrow next to a CI name to access the menu options for that CI. Available options depend on the type of CI and the context menu defined for the CI. Click the arrow next to an HI name to access the menu options for that HI.
	Reset columns width. Click to restore the width of the columns in the table to the default widths.
	Select columns. Click to select the columns you want to display in the table.
Health Indicator	HI status icon, and display name of the health indicator. If the saveLastSample global parameter is set to true, you can click the HI link to see its last sample details. For details, see Business Rules.
Health Indicators Contributing to KPIs	List of the health indicators that are assigned to the selected CI, and are used to calculate KPIs for the CI.
Health Indicators Not Contributing to KPIs	List of the health indicators that are assigned to the selected CI, but are not used to calculate any KPIs.
KPI	Name of the KPI which uses the health indicator in calculating its status, and current KPI status displayed by a status icon.
Last Status Change	The date and time from when this HI has held its current status.
Trend	Trend in real-time status for the HI, using three directions: up (green arrow), down (red arrow), and no change blue arrows). Note: This column is not displayed by default.
Value	Value of the HI.