List Component

Create additional Watch Lists as components in My Workspace user pages. For details, see Set up My Workspace.

The Watch List displays information about CIs on virtual cards. Each card contains the following information about the CI:

• The name of the RTSM view that the CI was added from.

• Name of the CI

• CI Type

• Icon representing the CI status which is the most severe status of any KPI associated with the CI.

• Business Impact bar which shows the impact that the CI has on the business CIs and SLAs in your monitored environment. The business impact is rated from zero (no impact) to five (high impact).

  Note The Business Impact bar is not visible by default in Service Health application components. To modify, see How to Configure the Business Impact Component.

• Time that the health status changed to the currently shown status.

Click the lower-right corner of a card to "flip" the card and view the status of KPIs associated with the CI. The flip side of the card lists up to seven KPIs that do not have a status of OK.

Hold the pointer over a KPI to display a tooltip showing status data for the KPI.

If there are five or more KPIs without a status of OK, there is a More link which opens a pop-up window with a complete list of KPIs that do not have a status of OK.

You add CIs to the Watch List in Edit mode. You select CIs to add to the Watch List from a list of views, or search for a specific CI from the Search tab.

1. In the Watch List page, click Edit Watch List .

2. On the Browse Views tab, select a view and then select the required CIs or use the Search tab to locate the required CIs.

3. Click Add CIs to List and then click Save changes and open Watch List in View Mode .

   Note You cannot drag and drop CIs onto the Watch List.

Wiring components creates a link between components on the same page so that if you select an item in one component, Service Health automatically selects the item if it appears elsewhere on the screen.

If a page in My Workspace or Service Health contains Watch List together with other components, you can add a wired CI to Watch List from other components on the screen. For example, if you have a page in My Workspace which contains Top View in one pane and Watch List in a different pane, you can click a CI in Top View to add it to Watch List.

1. Open or create a page which contains Watch List together with other components.

2. In Watch List, click Edit Watch List to open Edit Mode.

3. In a different component (for example, Top View), click a CI that is not currently included in the Watch List and then click OK in the message box to add the CI to Watch List.