Words and Phrases
Develop > Processes and Best Practices Guide > Service Desk (Streamlined Interaction) > Service Desk Workflows (Streamlined Interaction) > Cancel Interaction (process SO 0.5)
Cancel Interaction (process SO 0.5)
The Cancel Interaction process identifies the steps to cancel an interaction.
You can see the details of this process in the following figure and table.
Cancel Interaction (process SO 0.5) is illustrated in the following figure:
|
Process ID |
Procedure or Decision |
Description |
Role |
|---|---|---|---|
| SO 0.5.1 | Verify the Interaction to be cancelled | The Service Desk Agent verifies the User updates to check whether the Interaction can be cancelled or not. | Service Desk Agent |
| SO 0.5.2 | Cancel the Interaction | The Service Desk Agent cancels the Interaction based on User updates. | Service Desk Agent |