Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Administer > Service Request Catalog Customization Guide > Appendix B: Service Catalog in Service Manager > Dynamic user options in Catalog Items

Dynamic user options in Catalog Items

You can configure Service Request Catalog to use dynamic user options when a user is making a request. Dynamic user options provide a mechanism by which an Service Request Catalog administrator can gather additional information about a catalog item from a user based on some criteria the user previously entered. For example, users might need to have a request fulfilled within a certain time frame. In this case, the Service Request Catalog administrator can implement a check box (for example, one that uses the mandatory condition) that asks users whether they have a such a requirement. If the user does select the check box, another text field may appear (one which uses the visible condition), where the user can enter in such a requirement, specify the date, and so on.

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