Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Administer > Application Setup > Process Designer > Process Designer security model > Multiple security roles > Add security roles and settings

Add security roles and settings

Applies to User Roles:

System Administrator

To create a security role and assign rights and settings, follow these steps:

Click System Administration > Security > Roles.
Click New. The Security Role form opens.
Type the security role name in the Name field.
Type the security role description in the Description field.
Click Save.
Select the security area.

The Security Rights and Settings form opens.
Under Rights, select the rights to be assigned to the security role. For example, set Expert rights for the security role. The Expert security right enables the operator to view alert log, opened tasks, affected services, and clocks of change request. It also enables you to set reminders, send notifications, create hot news, and associate change request to changes, incidents, interactions, quotes, and know errors.
Under Settings, add required settings.
Under Folders, add folder permissions to the security role.

The out-of-box security folders available in Service Manager are DEFAULT and advantage. You can also create security folders to meet your business needs. By default, all security folders are assigned to a new security role created. Once a role is created and rights are configured, you can modify the security rights for a role within an area.

Send Help Center feedback