Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Administer > Application Setup > Clocks > Start or stop a clock from format control

Start or stop a clock from format control

Applies to User Roles:

System Administrator

To start or stop a clock from format control, follow these steps:

Click Tailoring > Format Control.
Type or select optional search criteria.
Click Search.
Select a form, and then click the Subroutines tab.
In the Application Name field, type one of the following options:
- apm.start.clock to start a clock.
- apm.stop.clock to stop a clock.

Type the following information into the Names and Values fields:

Names	Values	Description
Name	Type one of the following values: `problem` `downtime` `cm3r` `SLA` `incident`	This value describes the type of clock to start. For Incident Management clocks, type `problem` or `SLA`.
prompt	Type the name of the clock.	This value describes the name of the clock where HPE Service Manager stores duration information. This name must only be unique within the format control.
query	Type the Unique key for the clock to use.	This value identifies the record, event, or object for the clock to track. This value must be unique throughout Service Manager. For a record, you can type the value `number in $file` to enter the unique ID associated with the record.
string1	Type one of the following values: `stop` `strobe`	This value is only required if you are calling the apm.stop.clock application. The value `stop` stops the clock named in the format control. The value `strobe` forces the clock to recalculate the clock's current running time.
time1	Type the time the clock is to stop or start.	This value determines when the clock stops or starts. To stop the clock at the current date and time, type `tod()`.