Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Configuration Management > Configuration Management overview > Configuration Management tables > Configuration item types and subtypes

Configuration item types and subtypes

Service Manager includes the following out-of-box Configuration Item (CI) types and subtypes.

Type	Subtype
Application	Anti-Virus / Security Back-up Business Development Tools Entertainment Graphics Internet/Web Networking Operating System Reference Other
Business Service	Application Service Business Service Infrastructure Service
CI Group	Ad hoc Baseline
Computer	Desktop Dumb Terminal Host Laptop Logical Partition MAC Mainframe Server Terminal Server Tower Unix VAX Windows
Display Device	Monitor Projector
Example	Template of common device fields that you can use to create a new device type.
Furnishings	Armoire Artwork Bookcase Chair Computer Desk Desk Collection File Cabinet Meeting Table
Hand Held Devices	Blackberry Device Cell Phone GPS Device Pager PDA
Mainframe	Controller FEP Host CPU LPAR NCP
Network Components	ATM Switch Concentrator Firewall Gateway Hub LB Modem Network Component Network Interface Card RAS Router Switch Router Switch
Office Electronics	Calculator Camera Copy Machine Fax Machine Multifunction Net Printer Paper Shredder Printer Speaker Television Typewriter UPS VCR Word Processor
Software License	DBMS License Development Tool License Enterprise Management License Operating System License Outlook Productivity Tools License Project Management License Utility Software License
Storage	CD Burner CDRW Direct Attached Storage (DAS) HDD Network Attached Storage (NAS) Storage Area Network (SAN) ZIP
Telecommunications	Desk Phone Flush Wall Mount Headsets and Accessories NBX Paging Solution PBX Surface Mount