Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Incident Management > Incident Management overview > Categories > Adding a new category subform

Adding a new category subform

When you create a new category, you can add a subform for that category. Incident Management, Service Desk, and Problem Management share the same categories and forms.

When you select the category, Incident Management applies the subform to the Incident record. The fields in the subform appear in the incident form. The subform can appear as a new tab, or replace a subform associated with an existing category as a basis for the new category.

You can be more efficient if you create subforms by using Forms Designer when you customize your HPE Service Manager applications. You must only change the category-specific information because header and update categories remain the same for all categories.

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