Install > Install language packs > Language pack installation prerequisites

Language pack installation prerequisites

Important If you are using a SQL Server database, make sure your database supports the languages that you want to install. When configuring a SQL Server database connection for the Service Manager Server, use the Use Unicode Data Type option if you need to support multiple languages that are not supported by one collation, otherwise use the right collation and do not select this option (see Prepare your RDBMS). For information about how to select SQL Server collations, refer to the SQL Server documentation.

Before you install HPE Service Manager 9.50 language packs, you must perform the following tasks:

  1. Install the following components from the Service Manager installation media, if you have not done so already:

    • Service Manager 9.50 server
    • Service Manager 9.50 applications
    • Help (if you want an English version of the help)

    Note You can install the latest patch because some issues might have been fixed in the patch releases.

    See the localized versions of the HPE Service Manager 9.50 Installation Guide on the Language Pack installation package for installation instructions for these components.

  2. Back up your Service Manager application data.

Perform the following steps if you want to customize your Windows client.

  1. Install the Client Configuration Utility from the English installation media.

    This task is needed only if you want to make customizations to your Windows clients such as changing the splash screen, adding custom images, adding company branding, saving default settings and connections, and configuring connections to a help server or update site.

    See the localized HPE Service Manager 9.50 Installation Guide on the Language Pack installation media for instructions on using the Client Configuration Utility.

  2. Open the Client Configuration Utility and customize any additional settings you want the multilanguage Windows client to have.

  3. Deploy the customized and localized Windows client installer to your development environment.