Install > Install the Service Manager Windows Client > Meet the Service Manager Windows Client requirements

Meet the Service Manager Windows Client requirements

Install at least one Windows Client for the system administrator or group of power users. You must install the Windows Client on a Windows workstation. You can support clients running on other operating systems by installing the Service Manager web tier.

You must have local administrator privileges to install the Windows Client. By default, the client workspace and configuration information is stored in the following directory: C:\Users\<username>\Service Manager.

Caution Make a backup of any customized Help files that you have created for your Service Manager clients. The installer for the Service Manager Windows Client overwrites Help from prior clients.

  • The Windows Client installer also installs the Client Configuration Utility.
  • You cannot upgrade previous Service Manager clients to the Service Manager9.50 Windows Client. Instead, simply install the Service Manager9.50 Windows Client in a new folder. HPE recommends that you remove previous Service Manager clients.

Make sure that your client workstation meets the requirements listed in the following table.

Requirement Minimum Recommended
OS Windows 7 (32-bit or 64-bit) Windows 8.1 or 10 (32-bit or 64-bit)

Pentium III 650Mhz

Pentium IV 2.4 GHz or higher
HD 1G 1G
Resolution 1280x800 (16 colors) 1280 x 1024 (256 colors)
Network 100 Megabit 100+ Megabit
Login account Local administrator account Local administrator account