View and manage Service Exchange content packs and adapters

HPE SX Content Management

Content packs are extension points to HPE Service Exchange (HPE SX). In collaboration with adapters, content packs enable HPE SX to communicate with end-point systems such as HPE SM or HPE CSA. A content pack is a ZIP or JAR file that can contain operation definitions, FreeMarker templates, HPE OO flows and/or other configuration files. Content packs contain the order message lifecycle modeled in HPE OO flows in request-to-fulfill (R2F) use cases. They can be installed or uninstalled on the running HPE SX server.

Content packs can be deployed into HPE SX at run-time. They provide business logic to the specific adapter. For example, the approval process of an order is modeled in OO Flow. The create order, approve operations, etc. must be defined. OO Flow implementation and the operations that have to be defined depend on the specific features the content pack supports.

Operations are defined in HPE SX JSON notation that is interpreted by the operation executor component of the adapter. The operations typically define a set of calls to the end-point systems' APIs. These calls (steps of the operation) are executed sequentially. The operation definition framework uses Freemarker templates to compose URLs, request bodies, transform responses, and other actions.

HPE SX offers out-of-the-box functionality through content packs that can be used as-is or customized. The HPE SX Content Management user interface allows you to view, download, upload and delete content packs in HPE SX. Access to this UI is limited to users with the appropriate user roles. Upload and delete operations include upload or removal of relevant HPE Operation Orchestration JAR files (HPE OO content packs), and the merging of HPE SX customizations into the running HPE SX server.

Content Packs and their contents

Service Manager Service Portal contains the following out-of-the-box content packs:

• SM request to fulfillment (sm-r2f) - the content pack providing files for HPE SM requests to fulfillment.
• Service Exchange base content (sx-base) - the base content for HPE SX. This content pack is required and cannot be removed.
• Support for test UI (SM) (sm-test-ui-support) - the content pack providing files for HPE SM-related functions of the HPE SX UI.
• SAW Case Exchange (saw-case-exchange) - the content pack providing files for HPE SAW Case Exchange customizations.
• SAW Ticketing (saw-ticketing) - the content pack providing files for HPE SAW ticketing.
• SM Case Exchange (sm-case-exchange) - the content pack providing files for HPE SX Case Exchange customizations.
• SM Ticketing (sm-ticketing) - the content pack providing files for HPE SM ticketing.
• Case Exchange (case-exchange) - the content pack providing files for Service Manager Service Portal Case Exchange.
• MOCK request to fulfillment (mock-r2f) - an empty content pack.
• Support for test UI (SAW) (saw-test-ui-support) - the content pack providing files for HPE SAW-related functions of HPE SX UI.
• CSA request to fulfillment (csa-r2f) - the content pack providing files for HPE CSA requests to fulfillment (r2f).
• EMAIL request to fulfillment (email-r2f) - files to enable Email requests to fulfillment of native offerings.
• Support for test UI (CSA) (csa-test-ui-support) - the content pack providing files for HPE CSA related functions of HPE SX UI.
• OO request to fulfillment (oo-r2f) - the content pack providing files for HPE OO requests to fulfillment (r2f).
• SAW request to fulfillment (saw-r2f) - the content pack providing files for HPE SAW requests to fulfillment (r2f).

See the HPE Propel Service Exchange SDK for details on how to customize a content pack or create a new one.

HPE SX Adapters

HPE SX adapters interact with underlying (end-point) systems, making them accessible to HPE SX processes. Examples of end-point systems are HPE SM, HPE CSA, and HPE SAW. An adapter is required for an end-point system to be accessed by HPE SX. In this way the adapters make the functionality of the end-point systems available to HPE SX clients.

Service Manager Service Portal contains the following OOB adapters, located in the /opt/hp/propel/sx/WEB-INF/lib directory:

• HPE SX adapter - the internal HPE SX adapter. This is always the first adapter and implements the HPE SX CX functionality.
• HPE SM adapter - specifically for HPE SM end-point systems.
• HPE CSA adapter - specifically for HPE CSA end-point systems.
• EMAIL adapter - this adapter enables the fulfillment by email of offerings created independent of third-party products.
• MOCK adapter - for testing.