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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Configure an event forwarding rule in OMi
- Enable incident drill-down from OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
Applies to User Roles:
System Administrator
Lightweight Single Sign-On (LW-SSO) is optional but recommended for the Incident Exchange (OMi - SM) integration. You have different LW-SSO configuration choices depending on your needs. The following describes how LW-SSO can be used in the Incident Exchange (OMi - SM) integration workflow.
When OMi creates an incident from an OMi event record
OMi creates an incident from an OMi event record by sending RESTful-based requests to Service Manager. The incident ID is then stored in the event record.
LW-SSO is NOT needed in this process. A dedicated Service Manager user account was specified when configuring the Service Manager integration in OMi. OMi uses this dedicated user account when calling the Service Manager RESTful Web Service to create the incident.
When an OMi user views the incident details
The user can log in to Service Manager and view the incident details using the incident ID stored in the event record. For more information, refer to the BSM documentation.
If the user wants to view the incident details by clicking the incident link from the event record, LW-SSO can be used; otherwise a Service Manager login prompt will appear.
LW-SSO is optional for this process. To enable LW-SSO for this process, configure LW-SSO in both the Service Manager server and Web tier (because the server needs to trust the Web tier), as well as in BSM.
- Configure LW-SSO in the Service Manager server
- Configure LW-SSO in the Service Manager Web tier
- Configure LW-SSO in Business Service Management (BSM)
When Service Manager synchronizes the OMi incident status back to OMi
When a user has updated the OMi incident, Service Manager calls the OMi server's RESTful Web Service to update the incident changes to the OMi event record.
LW-SSO is NOT needed in this process. A dedicated OMi user account was specified when the Incident Exchange (OMi - SM) integration was set up in SMIS, and Service Manager uses this user account when calling the OMi server's RESTful Web Service to synchronize the incident status back to the OMi event record.
When a user views the event details from the OMi incident
The user clicks the View OMi Event option from the incident to view the event details.
LW-SSO is optional for this process. If you enable LW-SSO in the Service Manager Web tier and in BSM, the BSM login prompt is bypassed.
- Configure LW-SSO in the Service Manager Web tier
- Configure LW-SSO in Business Service Management (BSM)
Related concepts
HPE Business Service Management (BSM)
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
Using LW-SSO with integrations
Related tasks
Add an integration instance for each Operations Manager i (OMi) server
View related OMi event details from an incident
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