Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Purge the SMIS task log records
By default, the Service Manager Integration Suite (SMIS) task log keeps all task records even if these tasks are successfully processed and removed. Service Manager provides an out-of-box scheduler record to purge the SMIS task log. To use this scheduler record, follow these steps:
- Click Tailoring > Database Manager.
- Type schedule in the Form field and then click Search.
- Open schedule from the record list. A blank Schedule File record is displayed.
- Type background purge/archive SMISTaskLog in the Name field and then click Search.
- Specify the Expiration field to define the start time of the purge task.
- Click Save.
We welcome your comments!
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