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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- How to Upgrade Your Integration
- Task 1. Close All Unplanned Changes and Incidents Related to CI Modifications in Service Manager
- Task 2. Upgrade Service Manager
- Task 3. Copy Data to the joinnode Table
- Task 4. Update the DEM Rules in Service Manager
- Task 5. Upgrade UCMDB
- Task 6. Upgrade Field Mapping
- Task 7. Reconfigure an Integration Point
- Task 8. Run a Full Push to Resynchronize CI Names
- Task 9. Restore the DEM Rules in Service Manager
Task 8. Run a Full Push to Resynchronize CI Names
Due to the logical name solution that was introduced in Service Manager 9.41, once you have upgraded to Service Manager 9.41 or later, you must run a full data push to resynchronize CI names to the CI display name field in Service Manager. When performing this step, you need to use the new integration point that you reconfigured.
To resynchronize CIs, follow these steps:
- Run a Full Push in UCMDB.
- Check the CI data in Service Manager.
- Perform a search to find the CIs.
Verify that the Display Name field values of the CIs have been updated correctly.
Note The display names of Retired CIs are not updated, because they are already removed from UCMDB.
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