Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Before you start
As the System Administrator, you must:
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Have already installed HPE Service Manager 9.34 or later on a web accessible location. For installation information, see the HPE Service Manager Installation Guide and the HPE Service Manager 9.50 Release Notes.
Note For the Mobile Applications client, only the Service Manager 9.34 server and later versions are supported.
- Your web application server meets the requirements that are described in the Service Manager compatibility matrix. For details, refer to the Service Manager Support Matrix at HPE Support Matrices.
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Configure the JVM memory settings on the web application server as below:
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Minimal setting:
-Xms:1024m, -Xmx:1024m, -XX:PermSize=256m
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Recommended setting:
-Xms:1500m, -Xmx:1500m
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Set
JAVA_HOME
to the location where the JDK was installed (for Tomcat only), or enable the profiles to use the version 7.0 SDK (for WAS 8.5.5 only).For example, use the following command on a 32-bit operation system:
managesdk -enableProfileAll -sdkname 1.7_32 -enableServers
- Review the browser requirements for smartphones.
- Set up your Mobile Applications preferences.
- Configure Service Manager.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: