Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Requirements for required SSL encryption

This configuration is intended for customers who:

Certificates required

You must create or obtain the following certificates for SSL encryption.

Private keys required

You must create or obtain the following private keys for SSL encryption.

* This key is only necessary if you are managing your own private certificate authority.

Parameters required in the server configuration file (sm.ini)

keystoreFile – identify the keystore file containing the HPE Service Manager server's certificate and private key
keystorePass – identify the password to the keystore file containing the HPE Service Manager server's certificate and private key
ssl:1
sslConnector:1
truststoreFile – identify the keystore file containing the certificate authority's certificate
truststorePass – identify the password to the keystore file containing the certificate authority's certificate

Parameters required in the web tier configuration file (web.xml)

You must set the following web parameter.

cacerts – identify the keystore file containing the certificate authority that signed the server's certificate

Windows client preferences required

You must set the following preference from the Window > Preferences > HPE Service Manager > Security menu.

CA certificates file – identify the keystore file containing the certificate authority that signed the server's certificate

Other requirements

You must do the following additional steps to ensure that HPE Service Manager can use your private certificates.

Add your private certificate authority's certificate to a keystore that your web and Windows clients can access
Ensure that the HPE Service Manager server's host name matches the common name (CN) listed in the server's signed certificate