Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Administer > Smart Analytics Administration > Troubleshooting > Troubleshooting: Checking Smart Analytics log files

Troubleshooting: Checking Smart Analytics log files

You can check the following log files to help you troubleshoot Smart Analytics issues:

Service Manager server log

This Service Manager server log file (sm.log) tracks all interactions between Service Manager and Smart Analytics. By default, the sm.log file is in the following directory: <Service Manager>\Server\logs\sm.log.

Smart Analytics log files

The log files from the Smart Analytics servers provide details to help you identify possible problems or invalid configurations. By default, you can find these log files under corresponding folders in which different Smart Analytics components are installed, such as <SmartAnalytics Installation>\IDOL, <SmartAnalytics Installation>\ImageServer, and <SmartAnalytics Installation>\Content1. Each connector also has its own log folder. All the log files that are related to content are now in the corresponding content folder.

Some log files in the IDOL Server are listed here as examples for your better understanding of the details:

File name	Description
action.log	Logs all the actions on IDOL Server.
agentstore_application.log	Logs general application errors, warnings and information relating to the agent index.
agentstore_index.log	Logs messages relating to the indexing, deletion and updating of agents.
agentstore_query.log	Logs messages relating to the querying of agents.
application.log	Logs general application errors, warnings and information relating to indexes.
category_application.log	Logs general application errors, warnings and information relating to the category index.
category_category.log	Logs messages relating to category actions that read or manipulate the categories, including errors, warnings and progress information.
category_cluster.log	Logs messages relating to cluster actions, including errors, warnings and progress information.
category_schedule.log	Logs messages relating to the running of the Analysis Schedules that are specified in the configuration file.
category_taxonomy.log	Logs messages relating to the TaxonomyGenerate action, including errors, warnings and progress information.
community_action.log	Logs all the actions relating to communities.
community_application.log	Logs general application errors, warnings and information relating to the communities.
community_term.log	Logs terms as they are added to profiles and agents.
community_user.log	Logs when users and agents are added or deleted (or when this fails).
dah_action.log	Logs all the actions relating to DAH.
dah_application.log	Logs general application errors, warnings and information relating to DAH.
dih_application.log	Logs general application errors, warnings and information relating to DIH.
dih_index.log	Logs messages relating to the indexing, deletion and updating of DIH.
dih_query.log	Logs messages relating to the querying of DIH.
index.log	Logs the index actions that the Smart Analytics server receives.

The following items are the default logging configuration of the Smart Analytics servers:

LogArchiveDirectory=./logs/archive
LogDirectory=./logs
LogTime=TRUE
LogEcho=FALSE
LogLevel=normal
LogExpireAction=Day
LogMaxOldFiles=7
LogOldAction=delete
LogMaxSizeKBs=102400

Note By default, the log files are compressed and deleted as follows:

Smart Analytics keeps the log files in the ./logs folder. A log file is compressed into a .zip file under any of the following conditions:
- The size of the log file reaches 102400 KBs.
- The size of the log file is less than 102400KBs, and there are log entries in the subsequent day. Then, the log file is compressed at the beginning of the second day.
- The size of the log file is less than 102400KBs, and there are no log entries in the subsequent day. Then, the log file is compressed at the time when new entries are logged.
A maximum of 6 zipped log files and 1 log file are stored in the ./logs folder. The .zip file's name starts with the log file's name and ends with the current timestamp in the format of yyyy.mm.dd. When there are more than 1 .zip file compressed from a log file, the timestamp in the new .zip files is followed by a two-digit number from 00 to 05 depending on the sequence of the .zip file. The oldest .zip file is automatically deleted when the number of such.zip files reaches 7. The 7 .zip file names are reused in sequence during the process.

You can customize the settings according to your requirements. For example, if you want to delete history log files automatically whenever the number of log files is more than 100, you can configure LogOldAction=Delete and LogMaxOldFiles=100 in the .cfg file.

You can find these configuration items in the [Logging] section of the configuration file under the servers folders. For example, the .cfg file of IDOL Server is located in the following path by default:

<SmartAnalytics Installation>\IDOL\IDOLServer.cfg

The following table lists the description for these configuration items:

Parameter	Description
LogArchiveDirectory	Path to log archive directory. Type the directory in which you want the application to archive old log files when LogOldAction is set to `Move`.
LogDirectory	Path to log directory.
LogTime	Displays time with each log entry. Enable this parameter to display the current time next to each log entry in the log file. Possible values: `TRUE` or `FALSE`
LogEcho	Displays logging messages on the console. Possible values: `TRUE` or `FALSE`
LogLevel	The log levels are hierarchical from least logging to most logging. You can use the LogLevelMatch parameter to specify which messages are reported relative to the specified LogLevel. For example, if `LogLevelMatch=LessThan` and `LogLevel=Warning`, "Normal" and "Full" message types are reported. The following are the possible values for this parameter: `Always` Basic processes are logged. Note This produces only minimal logging and no errors are logged. `Error` Errors are logged. `Warning` Errors and warnings are logged. `Normal` Errors, warnings, and basic processes are logged. `Full` Every occurrence is logged. Note This produces a large log file and can affect performance.
LogExpireAction	Determines how log files are handled when they exceed the maximum size. Type one of the following to determine how log files are handled when they exceed the MaxLogSizeKBs size: `Compress` The log file's name is appended with a timestamp, compressed and saved in the log directory. By default, this is a ZIP file. Use the LogCompressionMode parameter to specify another compression format. `Consecutive` The log file's name is appended with a number and saved in the log directory. When the next log file reaches its LogMaxSizeKBs size, it is appended with the next consecutive number. `Datestamp` The log file's name is appended with a timestamp and saved in the log directory. `Previous` The log file's name is appended with .previous and saved in the log directory. Every time a log file reaches its LogMaxSizeKBs size, it is given the same postfix so that it overwrites the old log file. `Day` Only one log file is created for each day and is appended with the current timestamp. Log files are archived after they reach the LogMaxSizeKBs size. Note The LogMaxSizeKBs parameter takes precedence over the LogExpireAction parameter. Therefore, if you set LogExpireAction to Day, and the value for LogMaxSizeKBs results in more than one log file, multiple log files are generated for each day.
LogOldAction	Determines how log files are handled when the maximum number of log files is exceeded. Type one of the following to determine how log files are handled when the LogDirectory has reached the maximum number of log files, as determined by the LogMaxOldFiles parameter: `Delete` The log files are deleted. `Move` The log files are moved to the specified LogArchiveDirectory.
LogMaxSizeKBs	Maximum log file size (in kilobytes). If you do not want to restrict the log file size, type `-1`. The LogExpireAction parameter determines how a log file is handled after it has reached its maximum size.
LogMaxOldFiles	Maximum number of log files in the log directory. The maximum number of log files the specified LogDirectory can store before the application runs the specified LogOldAction. If you do not want to restrict how many log files the LogDirectory can store, type `-1`.

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