Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Set stop phrases for Hot Topic Analytics
User Role: Administrator
Adding stop phrases in the qssp.db file is a way to hide particular words or phrases from appearing in the Hot Topic Analytics topic map. The stop phrases are still retained in the Smart Analytics data set.
To add stop phrases for Hot Topic Analytics, follow these steps:
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Make sure the following configuration is defined in the
IDOL/IDOLServer.cfgfile:QuerySummaryStopPhraseMode=9 - Run Hot Topic Analytics, and then find the topics that you want to remove from the topic map.
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Stop the following Smart Analytics services:
- HPE SM Smart Analytics Main Server
- HPE Smart Analytics HTA & Smart Ticket content server
- Add the words that you identified as stop phrases to the
./Content1/main/qssp.dbfile. -
Restart the following Smart Analytics services:
- HPE SM Smart Analytics Main Server
- HPE Smart Analytics HTA & Smart Ticket content server
- Run Hot Topic Analytics again. Now, those stop phrases are no longer displayed in the topic map.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: