Use > Smart Analytics > User tasks > Use Smart Search as a general search tool

Use Smart Search as a general search tool

Smart Search supports cross-module search from selectable sources inside and outside of Service Manager. It can also perform fuzzy search, and use advanced filters. Smart Search used as a general search tool is supported for self-service users, mobility users, and Service Request Catalog users.

To use Smart Search, follow these steps:

  1. Click the Search button on the top-right corner of the Service Manager UI. The Smart Search window opens.

  2. Type the key words or phrases you want to search for. HPE Service Manager displays a list of documents matching your search request when you are typing. If no result is displayed, type a new search string for your search or use Advanced Search to specify additional search criteria.

    Note  

    • You need to set up and verify the server connectivity for multiple servers and connectors. For detailed information to configure and monitor the connectors and servers, see Configure connectors.
    • Automatic Smart Search is triggered only if you set Enable instant search in the Smart Search Tailoring page to true. For more information, see Customize context-aware search.
  3. Configure the following search conditions for your Smart Search.

    Field Description
    Search within results

    This option is only activated when there are results returned. Click this option button to add it as a filter to the filter panel on the right. You can click the remove button on the filter to remove it.

    For example, type Service in the search box and then click Enter. After the results are returned, you click this option and a filter of Previous Search: Service is added to the search results panel. Then type Server in the search box and then click Enter. The results are returned as the same as you search for Service AND Server.

    General filter Click the Filter button to cascade the general filter to filter the content by the last modified time. The option you selected is added to the filter panel on the right. You can click Clear All to remove all the filters.
    Library Specifies the knowledgebases for your search repository.
    All Click the check box to select all the knowledgebases as your search repository.
    <Knowledgebase name>

    Click the check box to include this knowledgebase to your search repository.

    Note Your library options in smart search is remembered for your next login.

  4. Click Search.

    Note If you do not type any content in the search box, no result is returned when you click the Search button.

  5. Click the document title or identifier to open it.

In the search results, if you click the button to vote up or vote down an article, this will affect the ranking of the search result next time. This is not configurable in this release. Also, if the document is re-used for a solution, the ranking for this document is also affected. For detailed information, see Use adaptive learning in Smart Search.