Upgrade > Upgrade the applications > Appendix D: Troubleshooting > Troubleshooting: The Upgrade Utility appears to stop responding

Troubleshooting: The Upgrade Utility appears to stop responding

Symptoms

The Upgrade Utility may appear unresponsive during the upgrade process. This issue may exhibit the following symptoms:

  • The Windows Task Manager indicates that the HPE Service Manager client is not responding.
  • The Upgrade Utility does not show the progress after you click Next to start the upgrade execution.
  • The Upgrade Utility appears to stop at a percentage of completion.

Resolution

This is normal and does not indicate a problem with the upgrade. Additionally, the percentage on the status screen does not accurately indicate the actual progress.