Develop > Wizards Guide > Example: Creating a Wizard that creates a new SLA

Step-by-Step Example of Building a Custom Wizard

In this example, you will create a wizard that defines a new SLA record by prompting the user to enter the necessary data for a new SLA and then saving that data to the database.

Out of box, a Service Manager user creates a new SLA by clicking Service Level Management > Service Level Agreements > Create New SLA. The user then fills in the required fields and any relevant optional fields in the Service Level Agreement entry form.

The new wizard will guide users through supplying the necessary SLA record information by presenting a series of wizard panels. When all the information has been supplied by the user, the wizard process saves the SLA record to the database.