Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Develop > Wizards Guide > Example: Creating a Wizard that creates a new SLA

Step-by-Step Example of Building a Custom Wizard

In this example, you will create a wizard that defines a new SLA record by prompting the user to enter the necessary data for a new SLA and then saving that data to the database.

Out of box, a Service Manager user creates a new SLA by clicking Service Level Management > Service Level Agreements > Create New SLA. The user then fills in the required fields and any relevant optional fields in the Service Level Agreement entry form.

The new wizard will guide users through supplying the necessary SLA record information by presenting a series of wizard panels. When all the information has been supplied by the user, the wizard process saves the SLA record to the database.

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