Use record context fields in Condition Editor

The Condition Editor does not support using the value of a record context field directly as part of the condition, so you have to manually retrieve the value and put it into a Service Manager variable, and then you can use this variable in Condition Editor.

For example, if you want to use the record context field “employeeType” as part of the condition in the Request workflow, you need to execute the following JavaScript code before your condition is evaluated:

vars[“$L.ticketcontext.license”] = lib.c.$("#taskPlannerService").getTicketContextFieldValue("request", record.number, "employeeType");

Or you can use the JavaScript below in the Request Task workflow:

vars[“$L.ticketcontext.license”] = lib.c.$("#taskPlannerService").getTicketContextFieldValue("request", record.parent_request, "employeeType");

Finally, you can configure the condition to something in the Condition Editor as shown below:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`