Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Configure the recommended maximum number of tasks
Service Manager processes planned tasks sequentially. Therefore, if you plan a large number of tasks for a single phase in a workflow, you may experience slow performance when a record moves to that phase and the tasks are processed.
To help prevent users from planning too many tasks and degrading the system performance, you can configure the recommended maximum number of tasks for phases. When a record that has more than the maximum recommended number of tasks is saved, a warning message is displayed to the current user.
To configure the recommended maximum number of tasks, follow these steps:
- Click Tailoring > Process Designer > Configuration > Settings.
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In the Suggested Maximum Task Number in Task Planner field, enter the desired maximum number of tasks for each phase. By default, the value is 10.
Note We do not recommend that you configure a value over 10.
- Click Save in the toolbar to save your changes and exit.
