Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Administer > Application setup > Process Designer > Task Planner

Task Planner

Task Planner enables you to schedule tasks in Service Manager modules such as Change Management and Request Fulfillment.

Task Planner graphical interface

Task Planner graphical interface supports panning and zooming.

To zoom in or zoom out Task Planner graphical interface, click Zoom in or Zoom out in the toolbar.
To reposition the workflow within the graphical interface, move the outline box at the top right of the graphical interface, or click and drag the workflow background.

The following table describes the various statuses of a task and their appearance in the graphical interface.

Task status	Graphic style	Remarks
0-Waiting
0-Planned (opened)		This style appears when a task is created but still in Planned status because it is dependent on another task.
1-Ready
2-Assigned
3-In Progress
4-Blocked
20-Completed
21-Completed with problem
30-Canceled
31-Withdrawn
32-Failed