Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Configure the Request Fulfillment environment
Security Roles: System Administrator
To configure Request Fulfillment environment settings, follow these steps:
- Click Request Fulfillment > Administration > Environment in the System Navigator.
-
Configure the following environment settings as needed.
Setting
Description
Delay Assigning Request Number? Defines whether or not the system delays assigning the request number until you save the record. Skip Inefficient Query Warning? Normally, it is desirable to warn an operator when they have entered an inefficient (partially or non-keyed) query. If you want to bypass the warning, select this check box. Use Operator Full Name? Defines whether or not the operator full name is used when time stamping reports (on open, update, and so on) for records in the application environment.
Request Number Controls Defines the format of request number. See Number controls. Request Task Number Controls Defines the format of the request task number. See Number controls. Unique Number Length Defines the length of the unique number.
Note This setting only takes effect on the Parent No/Unique No (PPPNNN) option in Request Task Number Controls.
Separator Defines the separator that is used in Request Number Controls and Request Task Number Controls. -
Click Save.
Number controls
Number controls determine how your requests or request tasks will be numbered.
| Option | Description |
|---|---|
| Yr/Unique No (YYNNN) |
The current year (system-calculated), followed by a unique sequential number. |
| Yr-Mo/Unique No (YYMMNNN) |
The current year and current month (system-calculated), followed by a unique sequential number. |
| Julian/Unique No (YYDDDNNN) | The current Julian date (system-calculated), followed by a unique sequential number. |
| Unique Number Only | A unique number without prefixes or suffixes.
|
| Parent No/Unique No (PPPNNN) | The parent request number, followed by a unique sequential number determined. This option is only available for request task number control. |
Related topics
