Send a notification from a request

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Security Roles: Requestor, Request Coordinator

You can send a notification to one or more recipients in a particular request phase.

This "Notify" action is available in all request phases. Users who have the “View” right in the “Request” area can run this action.

To send a notification from a request record, follow these steps:

Click Request Fulfillment > Search Requests, enter your search criteria, and then click Search.

Open the request record from which you want to send a notification.

Click More or the More Actions icon, and then click Notify.

Select the date and time to send this notification.

Add one or more recipients to the To text box, or type an assignment group in the Group text box.

Select one of the following notification methods:

Mail: Uses the internal Service Manager Mail application (not email).
Email: Uses the Service Manager email application.

If you select Email, you can specify the names of the recipients in the CC and BCC fields as needed. In addition, you can click Attachment > Add Files to add attachments to the email message as needed.