Use > Service Desk > Service Desk overview > What is a Service Desk interaction? > Out-of-box Service Desk categories

Out-of-box Service Desk categories

The following table lists the out-of-box Service Desk categories. Depending on the category that you select, Service Manager may require you to further categorize the interaction record by selecting an Area and Subarea.

Category Use
Complaint Interactions that report less than satisfactory service or performance.
Compliment Interactions that report exemplary service or performance.
Incident Interactions that are opened specifically to start the incident management process.
Problem Interactions that are opened specifically to start the problem management process.
Request for Administration Interactions that are opened specifically to request assistance from a system administrator, such as a password resets or rights to access a specific area.
Request for Change Interactions that are opened specifically to start the change process.
Request for Information Call or incidents that request information only.
Service catalog Interactions that are requests for items from the service catalog.

Categories can be created and revised by the System Administrator. Therefore, additional categories may be available to you.

Related topics

What is a Service Desk interaction?
Service Desk interaction list
What is a category?
Notify By field
Required actions