View Approval Details

Concepts

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Approval Details view displays information about the selected approval. Typical content includes:

General information including the order name, cost, status, date the order was made, who submitted the order, and more

Note If you are an approver of this request and have not yet approved nor denied the request, Approve Request and Deny Request buttons will be displayed to allow you complete the request.

Approval Details area including the number of users who have approved and denied the request, as well as the number of pending approvals.

Order Information area including the order name and purpose of the order

Tasks

View Approval Details:

Select Approvals from the avatar drop-down menu in the Service Manager Service Portal. The Approval List view displays.

By default, open approvals are displayed by date, with the newest request listed first.

Note If you are an approver of requests, all requests that require your approval are displayed.

Scroll up or down the list to browse approval requests. Sort or filter the list as described in Approvals

Select an approval you are interested in to display the Approval Details view.

Approve or Deny a Request

If you are an approver of the displayed request and have not yet approved nor denied the request, Approve Request and Deny Request buttons will be displayed in the Approval Details view to allow you complete the request.