Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Shop
Concepts
The Shop application allows the Service Manager Service Portal consumer to shop for catalog items, place orders, and monitor and manage details related to these orders.
Tasks
The following tasks are available:
- Browse catalog items:
- To browse Popular and New Services, and if defined by your administrator, Featured Services, click the Shop tile in the Service Manager Service Portal Launchpad.
- To browse all catalog items, click Browse Catalog found on:
- The Shop app banner
- The Launchpad banner
- Select a catalog item to view details and place an order. See Start Shopping.
Related Topics
Catalogs - View catalogs available to your organization.
Orders - An order is created when you submit an order for one or more catalog items.
Requests - A request is created when you submit an order or a catalog item, or change an existing subscription to a catalog item.
Approvals - Placing a catalog order or modifying an existing subscription might require approval.
Request On Behalf - Impersonate a user, and shop on their behalf.
