Shop

Concepts

The Shop application allows the Service Manager Service Portal consumer to shop for catalog items, place orders, and monitor and manage details related to these orders.

Tasks

The following tasks are available:

  1. Browse catalog items:
    • To browse Popular and New Services, and if defined by your administrator, Featured Services, click the Shop tile in the Service Manager Service Portal Launchpad.
    • To browse all catalog items, click Browse Catalog found on:
      • The Shop app banner
      • The Launchpad banner
  2. Select a catalog item to view details and place an order. See Start Shopping.

 

Related Topics

Start Shopping

Catalogs - View catalogs available to your organization.

Orders - An order is created when you submit an order for one or more catalog items.

Requests - A request is created when you submit an order or a catalog item, or change an existing subscription to a catalog item.

Approvals - Placing a catalog order or modifying an existing subscription might require approval.

Request On Behalf - Impersonate a user, and shop on their behalf.