View Order Details

Concepts

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Order Information view displays information about the selected order. Typical content includes:

General information typically including the following is displayed:

Date order was created
Order number
Cost information
Order New area where you can place a new order for items found in this order
Order state
Resubmit Failed Items area where, if appropriate, you can resubmit items for this order
Purpose of order
Submitted by and recipient information if requested on your behalf by someone else

Order Information area including the order name.

Your Items area listing items included in the order.

Tasks

View Order Details:

In the Service Manager Service Portal, select Orders in the avatar drop-down list.

In the Orders view, select an order to display the Order Information view.

View Order Item Details:

A Request is created for each item in an order. In the Your Items area, click

then View Request to access the Order Item Detail view for the associated item.

Accept or Reject a Service Request:

If the status of a service request is Resolved in Service Manager (SM), Accept and Reject buttons will be displayed in the Order Item Details view to allow you to complete the service request.

To accept or reject a service request:

In the Your Items area, select an item to display the Order Item Details view.

Click Accept to close this service request, or click Reject to move the service request back to its prior phase in Service Manager (SM).