Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Service Manager Service Portal Consumer Help > Shop > Catalogs

Catalogs

Concepts

Catalogs enable the administrator to group and publish catalog items as desired for an organization. Catalog items listed in the Service Catalog view are a compilation of items from all catalogs you have access to, and are presented in a unified view.

View and Shop Catalog Items

Navigate to the Service Catalog view from the Service Manager Service Portal Shop app by clicking Browse Catalog. See Start Shopping for more information.
You can scroll up and down to browse available items, search by keyword, and set filters to customize the display.

Search Catalog Items

Enter text in the search text box to locate catalog items whose names contain the specified keyword or string.

Sort Catalog Items

By default, catalog items are displayed with newest first. Use the drop-down list on the right hand side above the catalog items to sort by:

Relevancy
Newest
Oldest
Most expensive
Least expensive
Alphabetical
Reverse alphabetical

Filter Catalog Items

Refine the results of the catalog items displayed by selecting any number of categories, and any number of price ranges. Categories allow the administrator to classify catalog items for improved filtering and identification. One or more categories can optionally be associated with a catalog item when the item is created.

You can select the categories and/or prices desired under Category and Price on the left side of the Service Catalog view.

Note If the same catalog item is available from more than one catalog, the cost of the catalog item is the same, regardless of the catalog it came from. However, the requirement for approval might be different.