Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Dbdicts containing log information
Log information for background processes, or integrations that are implemented in Service Manager applications is often written into dbdicts. There are log dbdicts in an out-of-box Service Manager system, and tailored implementations may also create such dbdicts.
Maintenance tasks include reviewing these log files for availability monitoring, capacity planning, and performance monitoring, as well as cleaning up old records so that the amount of records has no negative impact on the system performance.
Dbdicts with log information that serves different purposes are described in the following table.
| Dbdict | Area | Description |
|---|---|---|
|
msglog |
Availability monitoring |
The msglog file gives helpful hints when a scheduled application fails, as well as provides other information. |
|
syslog |
Availability monitoring |
The syslog file contains login and logout information for all users, and information about the start and termination of background processes. |
|
SMISTaskLog |
Availability monitoring |
The SMIS log contains messages regarding integrations using the Service Manager Integration Suite (SMIS). |
|
reportLog |
Performance monitoring |
This is an internal log for report execution. When using the Reporting module, reporting tasks create reports and dashboards, and send notifications. Because these tasks are executed in the background, long running tasks may not be observed by users, but slow down the system unnoticed. |
|
stathistory |
Capacity planning |
This is for daily tracking of module license usage. |
|
systemperform systemtotals |
Performance monitoring |
This is for system load tracking. This is started and stopped from System Status > System Monitor > Capture. Caution If the Capture functionality is activated for a long time, slow system performance may occur. |
Related topics
