Add a clocks record

To add a clocks record, follow these steps:

1. Click System Administration > Base System Configuration > Monitoring > Clocks.

2. Type or select the following information.

   • Type is the RAD application that the clock tracks. You can choose from the following types:

     • Problem
     • Downtime
     • cm3r
     • SLA
     • Incident
   • Char Key specifies the name of the application record that starts and stops the clock.
   • Char Number specifies the numeric ID of the record that starts and stops the clock.
   • Name is the label for the clock.
   • Total displays the total time that the clock has been running.
   • Closed Total displays the total time that the clock used when it was last run.
   • Schedule is the name of the work schedule for the clock to use.
   • Close Date displays the date and time when the clock stopped running.
   • Start array specifies the dates and times for the clock to start.
   • Stop array specifies the dates and times for the clock to stop.
3. Click Add.

Related topics

Clocks

Add a clock to track incident record status changes
Enable tracking of operator times
Start or stop a clock from a macro
Start or stop a clock from format control
View a clock record